Refund Policy
Secure Payments, Clear Policies
We are committed to providing a seamless and transparent payment experience.
Payment & Cancellation Policy
At Surgenix Healthcare, we strive to provide a seamless and transparent experience to all our patients, especially when it comes to payments and cancellations.
Payment & Cancellation Policy
Once you book a surgery with us, your payment confirms your appointment and reserves your slot for the procedure.
Cancellation & Refund Policy:
- You may cancel your scheduled surgery any time before the procedure date.
- In such cases, your payment will be fully refunded, and the amount will be credited back to the original mode of payment within 7–14 working days.
- For cancellations or to check the status of your payment, please contact our Patient Experience Team at +91-7984414729 or email us at info@surgenixhealthcare.com.
Failed Transactions:
If a payment fails during the transaction:
- The amount will be automatically refunded to the same payment method.
- Refunds in such cases are processed within 7–15 working days, depending on your bank’s processing time.
- Surgenix Healthcare does not withhold any amount from failed transactions.
Important Note:
Payments made after the procedure has been completed are non-refundable, regardless of circumstances. We are committed to maintaining high standards of care and service delivery in line with what is promised during your consultation.